SPENCER Solutions is a breath of fresh air and a beacon of hope.
- Senior Vice President
I am continually impressed with Don Spencer's incredible ability to carefully and correctly analyze and evaluate issues time after time.
-University Administrator
We were excited about finding a solution to our delemma - a solution we could implement immediately.
-Agency Staff
SPENCER brings out ideas I wouldn't have brought out. He collects wisdom, brings it around, and shares it when decisions need to be made.
-CEO
I use SPENCER as a resource, like a shaman. He provides a gut check - someone with whome to talk confidentially on a regular basis.
-CEO
Don helps staff members achieve their best and recognize what their best really is.
-CFO
Our reps and managers are pros. But Dr. Spencer brought us new ideas. People took notes, and light bulbs went on all over the room.
-Guest Services Manager
Everyone took away something that improved their personal performance and their morale.
-Senior Vice President
The material was relevant, the delivery engaging, and the overall content inspirational while being practical at the same time.
-Senior Vice President
I saw my team in a new light when I sat with them as a team member instead of trying to run everything. We were more effective, and I promoted an employee whose talents I had not reconized or used before.
-Chief Operations Officer
Our workforce is better as a result of your efforts.
- Mary Verner, Former Mayor of Spokane, WA

How can I have a more effective retreat?

You can have a more effective retreat or meeting if you team with Spencer Solutions to facilitate it. Having a professional facilitator frees you to give your leadership input, observe your team members, and assess their contributions far more effectively than if you are running the meeting as well. With only a modest investment, you maximize your effectiveness without sacrificing control and leadership.

We will help you set an agenda to meet your goals, monitor any pre-meeting communications, lead meeting discussions, and guide the team to establish measurable action plans to implement decisions.

We can also create desktop or group experiences that enhance the team's work. We can arrange for a professional event coordinator to make off-site arrangements that are closely coordinated with your meeting goals.

Our Experience

Leverage our unparalleled skills and experience to enhance and reinforce your organization's improvement program.

Or use us to help your human resources team create and implement an employee development program for your firm.

Seminar Topics Include:

  • Customer Service
  • Team-Building
  • Interpersonal Relationships
  • Conflict Management
  • Problem-Solving
  • Supervision and Metrics
  • Trainer Training
  • Creating Competencies
  • Consequence Management
  • Recovering from Performance and Customer Service Errors
  • Trust and Motivation
  • Communication
  • Presentation Skills
  • Teamwork Assessments
  • Individual Development Plans
  • Sales Skills
  • Character Types
  • Stress Management
  • Productivity
Copyright © 2012 by Donald E. Spencer and Spencer Solutions, Spokane, Washington. All rights Reserved. 509.953.5594