Effective Date: July 28, 2026

Spencer Solutions LLC
Spencer Solutions LLC ("Spencer Solutions," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our services, including SMS/text messaging.

Information We Collect
We may collect the following information:

• Name

• Mailing address

• Email address

• Telephone number

• Property address

• Community association information

• Real estate transaction information

• Service request information

• Appointment information

• Payment information (processed through secure third-party payment processors)

• Communications between you and Spencer Solutions
   

We also collect information you voluntarily provide through:

• Contact forms

• Quote requests

• Appointment scheduling

• Email communications

• SMS/text messaging

• Telephone calls
   

How We Use Your Information
Your information may be used to:

• Respond to inquiries

• Schedule appointments

• Coordinate property management services

• Coordinate maintenance requests

• Communicate with condominium owners and board members

• Provide real estate brokerage services

• Provide HOA management services

• Process payments

• Improve customer service

• Comply with legal obligations
   

Sharing of Information
We do not sell your personal information.
We may share your information only when necessary with:

• Contractors or vendors performing services on your behalf

• Service providers that help operate our business

• Payment processors

• Government agencies when required by law

SMS consent is not shared with third parties or affiliates for marketing purposes.

Data Security
We use commercially reasonable safeguards to protect your information. While no method of transmission over the Internet is completely secure, we take reasonable measures to protect your personal information.

Cookies
Our website may use cookies and similar technologies to improve user experience and analyze website traffic.
You may disable cookies through your browser settings.

Your Rights
You may request to:

• Review your information

• Correct inaccurate information

• Request deletion of personal information where permitted by law
   

To submit a request, contact us using the information below.
Contact Information
Spencer Solutions LLC
Email: info@spencer-solutions.com
Phone: (959) 777-3246

SMS Terms & Conditions
By providing your mobile phone number, you agree to receive conversational SMS text messages from Spencer Solutions LLC.

These messages may include:

• Appointment confirmations

• Appointment reminders

• Property management updates

• Maintenance scheduling

• Vendor coordination

• Real estate transaction updates

• Showing confirmations

• Community association communications

• Customer support communications

• Service updates

We do not use SMS for unsolicited marketing messages.

Message Frequency
Message frequency varies depending on your interaction with Spencer Solutions.

Message and Data Rates
Message and data rates may apply according to your mobile carrier plan.

Opt-Out
You may opt out of SMS communications at any time by replying:
STOP
After opting out, you will no longer receive SMS messages unless you initiate a new conversation or provide renewed consent.

Help
For assistance, reply:
HELP
or contact us at:
Phone: (959) 777-3246
Email: info@spencer-solutions.com

Consent
By providing your mobile number through our website, scheduling forms, quote requests, or directly to Spencer Solutions, you consent to receive conversational SMS messages related to your inquiry or services.
Consent to receive text messages is not required as a condition of purchasing any goods or services.

Types of Communications
Examples of messages you may receive include:

• Your appointment has been confirmed.

• Your maintenance request has been scheduled.

• Your vendor has been assigned.

• Your showing has been confirmed.

• Please contact us regarding your service request.

• We have received your inquiry and will respond shortly.
   

Changes to This Policy
Spencer Solutions reserves the right to modify this Privacy Policy and SMS Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.